Your brand out front.
A whole operation behind it.

We run all your short stay operations end to end, for you, your owners and their guests, invisibly and under your name. And we run them on best practice we refine every day across a whole, growing portfolio, so your properties always operate at the leading edge, without you building or maintaining anything. You keep the relationship, the brand and the margin. A flat 8%, nothing more.

Book a walkthrough How it works ↓

See who it's for, from brand-new agents to established agencies →

One operation · three layers · all your brand

You, the agentWin the owners and keep the margin. Your brand, front to back.

Your brand ✓

Your ownersLive dashboards and clear monthly statements, in your name.

£3,078 net ✓

Your guests24/7 messaging and a seamless stay, in your voice.

Replied · 2 min

The Short Stay Co runs all three, invisibly

You keep the owner

We never sit between you and your client

Your brand throughout

Owners and guests only ever see you

From 8%

Volume discounts, no setup fee, no tie in

The partnership

Your owners, your brand. Our operation behind them.

We are not software you have to run. We are a fully staffed operations department for your agency, working entirely behind the scenes. Fully managed means the operation is handled for you end to end, not that we take over your client. You stay the face to your owners, and we run everything for 8% of booking income, with volume discounts as your portfolio grows.

You keep

The owner relationship, we never sit between you
Your brand, across the whole guest journey
Your commercials and your pricing to owners
All guest and booking income
Your own cleaners and suppliers, if you prefer

We run

Dynamic pricing across every channel
Your own branded direct-booking website
24/7 guest communications and reviews
Guest experience: guides, smart locks, check in
Cleaning and maintenance coordination
Owner reporting and compliance

8%, less at volume

of gross booking value, and that is everything. No setup fee, no tie in, and no separate bills for the channel manager, dynamic pricing tools, guest guides, smart locks or integrations. Add properties whenever you win them and we scale with you, with no extra overhead on your side.

Volume discounts on gross booking value

Annual gross booking value	Fee
Up to £500k	8.0%
£500k to £1m	7.5%
£1m to £2.5m	7.0%
£2.5m and above	6.5%, bespoke above

Tiers are marginal, so each band is charged at its own rate with no cliff as you cross a threshold. Measured on trailing 12 month gross booking value across your whole portfolio and reviewed quarterly, so bringing everything under one roof with us earns you a better rate.

Every property you add is retained margin. On a property earning £45,000 a year, you charge your owner your usual rate, say 18% (£8,100). Our fee to run the operation is 8% at that volume (£3,600), and less once your portfolio passes the discount thresholds above. You keep £4,500 as margin on work we deliver, with no added headcount on your side. It compounds across your whole portfolio.

Your effective cost is lower still. The 8% already includes the tools an agency normally pays for on top: channel management, a dynamic pricing engine, guest guides, smart-lock technology, payment and integration fees. Bought separately these quietly add up to hundreds of pounds per property each year, so the true cost of running with us is less than the headline suggests.

Your service

What's included

Everything below is part of the fully managed service from day one. No add ons, no extra modules. Our team runs all of it for you.

Guests

24/7 guest messaging, handled by our team in your voice
Per property knowledge base for accurate answers
Automated booking confirmations and pre arrival guides
Digital guest guide (Wi-Fi, check in, local tips)
Smart lock and keypad codes issued per stay
Prefer a meet and greet? We schedule, alert and diary manage it for your concierge staff
Booking request handling

Cleaning and turnovers

Full turnover coordination for your cleaning team
Per property checklists (100 point standard)
Photo verified cleans
Self-service cleaner app: rota, availability, linen and team chat
Automatic scheduling from checkouts, with a daily run sheet
Lost and found handling

Revenue and pricing

Dynamic nightly pricing that grows revenue
Multi channel listing (Airbnb, Booking.com, direct)
Length of stay pricing and minimum night controls
Occupancy and performance tracking

Direct-booking website

Your own branded booking site, on your domain, included
Commission-free direct bookings, synced with your calendar and channels
Guests pay you, not us; optional managed payments for a small fee
The same messaging, pricing and operations behind every direct stay

Maintenance and compliance

Issue triage and contractor management
Contractor app: timers, receipts, spend approval
Asset and warranty tracking per property
Certificate reminders (Gas, EICR, EPC, PAT, STL)

Owner and agent reporting

Owner login with their own properties; hands-on owners get an Operations hub
Itemised monthly statements (PDF)
Agent dashboard across all owners, with a bookings tracker and new-booking feed
Document and certificate store
Automated monthly invoicing

Onboarding and support

Guided agent and property onboarding
Cleaner and contractor setup
PMS and channel manager connection
Dedicated account support
No setup fee, no tie in

Service standards

Exceptional service, committed in writing.

We do not just aim for great service, we commit to it. Every property runs on clear service level agreements, measured and reported, so your owners and their guests get a consistently high standard on every stay, on every property, at any scale.

Under 15 min

Guest replies, 24/7

Every guest message gets a fast, on-brand reply, day or night, backed by a response SLA.

Before check-in

Homes ready, every time

Every turnover is photo-verified and quality-checked before the guest ever arrives.

Within 2 hours

Urgent issues actioned

Urgent maintenance is triaged and dispatched fast, with automatic escalation if the SLA is at risk.

Every month

Owners paid and reported

Itemised statements and payouts land on a fixed monthly schedule, never late.

Daily

Pricing reviewed

Every night is re-priced to live demand, so revenue stays optimised across the whole portfolio.

Tracked

Measured, not promised

Every SLA is monitored automatically and visible to you, so standards hold at any scale.

Every one of these is measured automatically. If a target is ever at risk, our system escalates before it is missed, so exceptional service is the standard, not the exception.

Owners

Owner dashboards and monthly statements

Every owner beneath you gets their own login to see their properties, performance and clean, itemised monthly statements. You, as the agent, see everything across all your owners. Full transparency, none of the admin.

Owner login for view and statements; agent login for the full picture
Itemised statements (income, fees, cleaning, expenses)
Hands-on owners get an Operations hub: calendar, maintenance, cleans and one-tap date-blocking
Owners set their own reminders, for example heating on the day before each arrival, delivered to their phone calendar
Documents and certificates in one place

See a live owner dashboard ↗ (demo, no login needed)

Owner dashboard

84%

Occupancy

£4,120

Income · July

Statement · July

Booking income£4,120

Management commission (18%)−£742

Cleaning−£300

Net to owner£3,078

Download PDF

Your reminders

Heating on, day before each arrival
Check meter reading, 1st of the month

Add reminder

Direct bookings

Your own branded booking website, included

Every agency gets a professional direct-booking website in its own brand, included in the 8%. Take commission-free reservations straight from guests, cut your reliance on the OTAs, and send people somewhere unmistakably yours. Availability and pricing stay in sync with your channels, and the same guest messaging and operations run behind every direct stay.

Your brand, your domain, live in weeks
Commission-free direct bookings, synced with your calendar and channels
Guests pay you directly, we never hold your income
Optional: we can run payments on the site for you for a small fee

book.youragency.co

Your Agency

Fri 12 - Sun 14 2 guests Search

Book direct with the local team, no booking fees

Direct only

Old Town Apartment

Old Town, Edinburgh

2 bedSleeps 4Self check-in

9.4

Excellent

128 reviews

£128 /night

Book direct

Free cancellation

Revenue

Dynamic pricing that grows your revenue

We price every night to the market, not to a fixed rate. Rates move with live demand, local events, seasonality and day of week, so your properties earn more in the busy periods and stay booked in the quiet ones. On average this lifts revenue well above a static price, and we always work to each owner's rules.

Nightly rates that respond to real time demand and local events
Gap filling and last minute pricing so few nights sit empty
Length of stay pricing, with discounts that win longer bookings
Orphan night handling, so awkward single gaps still sell
Market and competitor data behind every rate
We honour each owner's requests: minimum night stays, length of stay rules, and any dates or floors they want held

One property, two weeks of rates Auto-adjusted daily

Mon

Tue

Wed

Thu

Fri

Sat

Sun

£120

£125

£135

£185

£195

£140

£120

£130

£150

£230

£260

£145

Base nightWeekend upliftPeak demand / local event

Every uplift in the nightly rate is more income for your owner and more margin for you. Our fee stays a simple percentage of booking income, from 8% and lower at volume, so the harder our pricing works, the better your numbers look.

Guest messaging

Guest messaging, fully handled

Our team responds to every guest around the clock, in your house voice, aided by intelligent software that drafts fast, accurate replies from each property's verified facts and the live operational picture: who is in, whether the clean is done, what is available to offer. A person approves every message before it sends. Guests get quick, on brand answers. You never touch the inbox.

A response-time SLA on every guest message, so guests never wait, day or night
Round the clock coverage by our team, not by you
Replies drafted from a per property knowledge base plus live stay context, then human approved before sending
Automated booking confirmations, guide delivery, check-out reminders and review requests
Consistent, on brand tone across every property

Inbox · Sarah Jenkins

Hi, what is the Wi-Fi code, and is there parking nearby?

Draft · your tone, from live context

Hi Sarah, the Wi-Fi is "Harbour_5G" and the password is on the welcome card by the kettle. There is pay and display on the high street and a car park two minutes away. Anything else, just ask.

✓ SendAdjust

Your rules

Set up around each owner and property

Every owner and property is different, and the operation flexes to match. Whether a property takes weekly stays only, prefers weekend turnovers, or an owner wants to keep dates for their own use, we set it up their way and hold to it. Owners can block their own calendar in their portal at any time.

Stay rules per property: weekly stays, minimum nights, length of stay pricing
Turnover preferences honoured, for example weekend only changeovers
Owners block their own dates in their portal, for personal use or works
Any dates, price floors or house rules an owner wants held, we hold
Preferences can change any time and we adjust straight away

Your calendar

December Owner view

Owner hold · 24 to 27 Dec Blocked by owner

Cleaning

Your cleaners, coordinated and supercharged

Keep the cleaning team you already trust, and give them a proper operations app of their own. They self-manage their rota and two week availability, see every job with checklists, entry codes and photo capture, track linen and raise invoices, and chat as a team, all in one place. Turnovers schedule themselves from every checkout, and guest requests and notes reach the right clean automatically. We handle the coordination so you and your owners do not have to.

Every clean delivered to a readiness SLA, photo-verified before the guest arrives
Turnovers scheduled automatically from every checkout, with a live daily run sheet
The team self-manages: rota and two week availability, with one-tap auto-assign to whoever is free
Per clean checklists, entry codes, photo capture and fault reporting straight through to maintenance
Linen management with usage tracking and reorder forecasting, plus in-app team chat and client invoicing
Guest requests (cot, high chair) auto attach to the pre arrival clean; lost and found handled for you

Old Town Apartment

Entry / access codes

Igloo (front door): 8621

Backup lockbox: 7373

✓ Beds stripped and remade

✓ Bathrooms cleaned and restocked

✓ Travel cot set up (guest request)

2/2 photos · ready ✓ Complete

Each cleaner sees only their own jobs in the app and gets a push the moment anything changes, so the right person is told and no one sees another cleaner's schedule.

Your cleaner app

New clean assigned

Old Town Apartment
Tomorrow · checkout 11:00, next guest 15:00
Note: guest requested a travel cot

Open jobOn my way

Instant alert when a clean is assigned

Today · 3 cleans

11:00Old Town ApartmentDone

12:30Harbour View FlatDue

14:00Castle MewsDue

Digest sent every morning at 7am

A daily run sheet, scheduled from every checkout

Rota · this week

Who is free

MonTueWedThuFri Maria Daniel Priya

Auto-assign free days

Two week availability and one-tap auto-assign

Operations

Maintenance and compliance, handled end to end

We triage every issue, dispatch and manage contractors, approve spend within agreed limits and keep every certificate in date. Each contractor gets their own version of our app, showing just the tickets assigned to them. Every ticket carries a priority level, so urgent problems are actioned first and nothing is left to drift. Our team stays on top of it all.

We triage tickets from cleaners, guests and inspections
The right person is alerted the moment a job is raised, by push and email, with an SMS on top for urgent jobs
Each contractor sees their own tickets in our app: claim jobs, log time, photograph receipts (read automatically)
Spend over an agreed limit goes to the owner for one-tap approval before any work proceeds
Owners are kept updated on progress and can follow a job through to completion
A response-time SLA per priority level, with automatic escalation before any breach, and blocks-rental flagging
Compliance certificates tracked with lead time reminders

Maintenance · Ticket #42

Boiler pressure lowUrgent

Old Town Apartment · no hot water

00:45

■ Stop timer

Parts £86.40 · Labour £30.00 £116.40

Accounting · optional add on

End to end accounting, done for you

Because we already handle every transaction, bookings, payouts, cleaning invoices and channel fees, we can run the full accounting for your properties as an optional add on, at a low additional fee. Everything is captured and reconciled as it happens, so there is no extra data entry and nothing to pull together at year end.

Every booking, payout, cleaning invoice and channel fee captured automatically
Monthly reconciliation and clean, itemised accounts per property
Ready for Making Tax Digital, for you and for your owners
A low additional monthly fee per property, entirely optional

Accounts · July

Property accounts

Booking income£4,120

Channel fees−£128

Cleaning−£300

Maintenance−£116

Net position£3,576

Reconciled automatically Export for MTD

Getting started

Onboarding is the setup

We take you from agent to live properties with a guided flow. Every answer creates the real account and configuration, so there is nothing to re key.

Agent

Your company, login, PMS, cleaners, pricing and channels.

Owners

Add each owner beneath you, with their own login.

Properties

Access, cleaning team, pricing target, guide, then go live.

Always improving

Best practice, constantly refined

The operation never stands still. We are continually refining the technology and the processes behind it, and every improvement rolls out across your properties automatically, at no extra cost. Building this in house means constant investment just to keep pace. With us you simply inherit best practice as it develops across a whole, growing portfolio, so you stay ahead of competitors without building or maintaining anything yourself.

A few of the smart processes we have rolled out recently:

Automatic early check-in

The moment a clean is marked ready, if a guest is arriving later that day, they are messaged automatically to offer early check-in at no charge, with their code. No one has to watch the clock.

Requests reach the right clean

We scan upcoming booking messages for anything the cleaner needs to know, such as a cot or a high chair, and add it to the clean immediately before that guest arrives. If a nearer booking comes in, it moves across automatically.

Contractors pick up their own jobs

Maintenance issues are posted as tickets that contractors pick up around their own availability, so jobs get actioned quickly. When you need extra hands, you also get access to our wider vetted contractor pool.

What partners say

Built to make you look brilliant.

“

We added short stay as a full service line without hiring a single operations person. Our owners are sure we do it all ourselves, which is exactly the point.

Rachel M.

Director, Thistle & Grey Lettings

“

Guests get answers in minutes at 2am and I never pick up the phone. Every property runs to the same standard, whether I am working or asleep.

Daniel O.

Founder, Northline Stays

“

I went from running my own six flats around the clock to getting my evenings back. Same brand, same standards, more of the income kept.

Priya S.

Owner-operator, Clyde Coast Apartments

Illustrative placeholder quotes, to be replaced with live client testimonials.

Become a partner

Hand us the operation. Keep the owner, the brand and the margin.

You win the owners; we run everything behind the scenes as your operations department, under your brand, from 8% of gross booking value with volume discounts as you grow. Add properties whenever you win them. No setup fee, no tie in.

Your own branded direct-booking website, live in weeks
We handle guest messaging, cleaning, pricing, maintenance and compliance
Owner logins, statements and a full dashboard, under your brand
Payments settled straight to you, our fee taken automatically

Become a partner Book a walkthrough

Your brand out front.A whole operation behind it.